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Thu, 02 Jun 2022
Manx Telecom has intrdouced a new range of fibre broadband tariffs.
It said it will see more support given to customers with their Wi-Fi experience and greater clarity around expected speeds.
The new fibre packages include a supported router and Wi-Fi extender and have been put together in response to customer feedback and as part of Manx Telecom’s ongoing commitment to improving customer experience.
To address this, Manx Telecom will install the supported router and extender whilst optimising the Wi-Fi network to provide the best possible Wi-Fi coverage around the home or premises. Manx Telecom will also provide remote support and assistance from its new technology management platform.
Meanwhile Manx Telecom is moving away from advertising “up to” fibre broadband speeds and will be advising customers of the average speed they can expect at peak times to give a clearer picture of the service they will receive. The new tariffs offer average peak time speeds packages from 29 megabits per second to 401 megabits per second.
Manx Telecom CEO Gary Lamb said the new tariffs were a big step forward for fibre broadband users. “While we have been busy delivering the fibre broadband rollout programme to homes and business premises across the Island, we have also been listening to what our customers have been telling us and monitoring any issues.
“It is clear from our customer feedback that people want to know exactly what sort of speed they can expect at peak times, rather than the maximum speed possible on the network, and also that many of them struggle to get the optimum Wi-Fi set-up in their homes or small business.
“Our new tariffs address both these points. Our new platform allows us to monitor the broadband network in much more detail which means we can give greater clarity about expected speeds in peak times - 8pm to 10pm in the evenings - which is much more helpful to customers.
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